سياسة الاستبدال و الاسترجاع

Our goal at Banan Gift Studio is to create a distinctive and satisfying experience with all its details from ordering to delivery, and we have ensured to provide a flexible and suitable return and exchange policy for everyone. Terms and conditions: o Exchange and return within 5 days from the date of receipt. o Products that are not eligible for return: You are not allowed to return or exchange the following products: (chocolate - special arrangements) unless there is a manufacturing defect in the product. o Used or damaged packaging products will not be accepted as returned goods. o This service does not include damages and breakages due to misuse. o If your order is returned to us by the shipping company because you did not receive it for more than one day, we will deduct the shipping costs and refund the remaining amount to your card or account used within 14 working days from the date it is returned to us. o If you want to return a sound and defect-free product: the customer will bear the responsibility of sending it to the store's address. After confirming that it has not been used and is in its original packaging, the amount will be refunded. o Usually, the amount to the credit card or bank account takes from 7 to 14 working days to appear on your bank statement. How to contact us for returns and exchanges? : You can contact us via WhatsApp or email for our customer service.